Increase sales

Your customers make their purchase decisions when they visit your site, not afterwards.

With Syntesio Smart you can affect that decision and dramatically increase both conversion rates and average sale.

Lower support costs

One support-agent can easily chat with several customers at once, and that makes it a lot more cost-effective than support thru phone or e-mail.

Thanks to the integration with Syntesio Droid your chat-agents will hardly have to type at all when handling frequently asked questions, and this dramatically increase the number of customers they can handle simultaneously!

You can also use chat to decrease the load on other support-channels. One example would be to inform customers waiting in a phone queue that they will get a quicker response if they try your chat-support instead.

Simply put, by using Syntesio Smart you can handle more cases, but at the same time use less personnel and cut costs!

Increase customer satisfaction

Chat enables you to give your customers quick answers when they are needed the most.

But don't take our word for it. Once you deploy chat on your website and start interacting with your customers their reaction will be evidence enough!

Customizeable front-end & queues

The chat-window a visitor sees when requesting a chat is available in several different layouts and colors to make it easy for you to find a look that matches your website and company profile.

Also, If you have a website in another language than english, your visitors might be surprised to be greeted in english when requesting a chat, therefor you can fully translate the front-end to a language of your choice. You can even use different languages for different chatqueues!

The back-end and chat-console interface that you and your agents use is currently available in English only.

Runs everywhere

No downloads. No software to install.

Syntesio Smart is 100% based on web-standards and runs in your web-browser. Before every new release we verify that everything work properly in Internet Explorer, Firefox, Safari and Opera.

Thanks to this web-architecture you can still benefit from using live-chat on your website even if you use a less common operating system.

Syntesio Smart runs on everything from Microsoft Windows to Mac OS and Linux.

If your OS runs a modern web-browser - it runs Syntesio Smart!

Live Type

With our unique Live Type feature you can see what your visitor is writing as he is typing. Such a simple feature, but such a timesaver!

When your visitor takes his time when writing a question, correcting his/her grammar and rephrasing his question, you don’t have to wait for him to finish. Within seconds you get an idea of what he is about to ask you, and can start looking up the correct answer.

However, we advise you to use this functionality with some discretion...

Semi-automatic chat

Syntesio Smart medium & large is bundled with Syntesio Droid, our revolutionary FAQ database with Artificial Intelligence-powered search.

As you are chatting with your visitors, you can save answers to the most frequent questions. Then when your new visitors ask you questions you can use a simple keyboard shortcut to get suggestions of suitable answers and send them.

The best part is; the more you use it the more it learns and the better suggestions you get.

If you have a lot of recurring questions, eventually you will hardly have to type at all!

Team management

With our team management you can organize and sort your chat agents in teams. Every team can be assigned different chat queues.

For example, you can assign your agents “Gunnar” and “Lasse” to team Sweden and assign the queues swedish-sales and swedish-support to them, and then assign “Steven” and “Andrew” to the team UK and assign the queues uk-sales and uk-support to that team.

Also, if you use Syntesio Smart large with advanced reporting you can track all your agents performance individually and as a team.

Customizeable front-end & queues

The chat-window a visitor sees when requesting a chat is available in several different layouts and colors to make it easy for you to find a look that matches your website and company profile.

Also, If you have a website in another language than english, your visitors might be surprised to be greeted in english when requesting a chat, therefor you can fully translate the front-end to a language of your choice. You can even use different languages for different chatqueues!

The back-end and chat-console interface that you and your agents use is currently available in English only.

Easy integration & JavaScript library

Integration between your website and Syntesio Smart is as simple or as advanced as you want it to be.

The easiest way to get started is to simply copy & paste the HTML code you receive when signing up onto your website.

If you want deeper integration, you can utilize our JavaScript library to customize chat-buttons, automatic invitations and more.

For a complete reference, download the Syntesio Smart Integration Guide.

Secure & Stable

Syntesio Smart is powered by the Syntesio Platform, the same codebase that powers our enterprise services.

The fact that it is built from top to bottom to run in a clustered hosting environment ensures that we quickly can increase our computing capacity as our user-base grows. If we need more capacity we simple add another server or two.

Also we use DNS failover for our javascript-tag hostnames, tag.syntesio.net and ssltag.syntesio.net. Should our server go offline your website would not be affected. You only loose chat functionality for a little while until our server is back online.