chat sayhello Manager

Manager

You can’t manage what you can’t measure. This is also true when it comes to chat. You simply cannot succeed with a business chat without knowing how you and your agents perform.

chat measure Manager

Analyze and Optimize

Syntesio Chat gives you the insight you need to optimize your chat for optimal performance.

  • Agent statistics
    
How well do your chat agents perform? We give you all the information you need to coach your agents to achieve their potential.

  • Team statistics
    
Summaries of how your chat teams are performing.
  • Queue statistics
    
Get detailed information about how your queues are being managed. Customer waiting time, number of answered and unanswered requests and more.
  • Google Analytics integration

    Measure how chat correlates to your conversion rates.
chat team Manager

Team Management

Department / Skills based queue routing are easy to implement with our Team Management system.

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Guarantee
All subscriptions offer unlimited concurrent conversations, chat-guests and user profiles.
The subscriptions differ on the number of concurrent users, chat queues and teams.
Need more? Contact us and we'll tailor a custom plan just for you.