Agent

Time is money. When chatting with your customers it’s essential that the time and effort is well spent and efficient. Efficiency was our main focus when developing Syntesio Chat.

Live Type™

What if you could know what your visitor would ask you, before he has actually asked you a question? With Live-Type™ you can! Instead of just sitting idle and waiting for the visitor to formulate a proper question, you get a live view of what’s being typed and can prepare your answer in advance.

We do, however, advice you to use this feature with some discretion.

Semi-Automated Chat™

Syntesio Chat is integrated with a searchable, intelligent Knowledge-base. When in a chat with a customer you can use easily available keyboard shortcuts to receive suggested answers to their questions, and another shortcut to pick a reply to send. When your database has been properly populated a lot of conversations will consist of you typing nothing but keyboard shortcuts, Syntesio Chat takes care of the rest.