Our new customer portal has been released, and you can finally order, pay for and manage your Syntesio Chat subscriptions online. It took longer than expected to get all of the My Syntesio components in place (Single Sign On, Subscription management, Payment systems, Affiliate portal, etc.) but we are finally ready for a public release. This is a huge step for us and will enable us to focus more on getting our new exciting technology into the hands of our users.

With the release of My Syntesio, we have updated Syntesio Chat to take advantage of all the new functionality. Javascript powered data-grids, our new light design, updated Knowledgebase functionality etc. Syntesio Chat has also been relocated to the Rackspace Cloud, which have enabled us to easily scale to meet demand and given us superiour availability.

Now when we have reached these milestones, you can expect a lot of exciting things from us in 2010.

Keep your eyes open, but for now: Check out Syntesio Chat 2.5!

However, before we go into detail about the individual changes, we would like to tell you a little about our background and how Syntesio came to be what it is today.

In the beginning, Syntesio was the name of an integrated live-chat and web analytics solution which we launched in 2005. The success we got and the attention which we received for this first product of ours went beyond our wildest expectations. We realized that we had found our calling and therefor, we decided to focus on creating business solutions like this. Syntesio AB was born.

Since we are a small team, we decided to initially work only with a few carefully selected clients, which could provide us with feedback, help us perfect our technical platform and strengthen our product offering. During these last 5 years we have done just that, gathered experience and constructed, what we believe to be, the strongest foundation for web-based business applications available today, the Syntesio Platform.

The Syntesio Platform is an easily scalable and redundant code-base, integrated with an intelligent Single Sign On solution, which now form the the foundation of all our product offerings.

During these last 4 years we have done just that, … constructed … the strongest foundation for web-based business applications available today, the Syntesio Platform.

Now, we are ready to release our products based on the Syntesio Platform to a wider audience. In order to do this, we are announcing the following changes that will be implemented, starting in the fourth quarter of 2009.

• A new graphical profile
  This new look of Syntesio.com, launched today, eventually will be implemented on all our products and give them a unifying look-and-feel.
• New customer portal, My Syntesio
  In a few months our new customer portal, My Syntesio will be launched. My Syntesio will provide a Dashboard-view of key information from the services which you subscribe to. It will also make it possible to buy and manage your subscriptions online and to communicate with our support team.
• New, more affordable, pricing
  With the launch of My Syntesio, we’re able to lower our prices and make our products affordable for a wider range of customers, while still providing world-class service and support.

The changes we are making this year mark an important milestone for Syntesio AB. We hope that you will decide to join us, in one way or another, on the exciting journey that begins for us today.

As a result the service Tinteract.com, to be released Autumn 2009, is now known as Syntesio Tweet.

Tinteract.com will be redirected to http://syntesio.com/products/tweet and the future service will reside on http://tweet.syntesio.com

This greatly simplifies account management and gives Syntesio Analytics customers a more coherent experience when using multiple Syntesio services.

Syntesio Analytics was the first Syntesio service ever released in 2005. It is currently only available in the Swedish market.

Congratulations Scott!

A big Thank You to all other contestants. We look forward to getting in touch with you and show you how you can benefit from Tinteract!

Update: Tinteract has been renamed to Syntesio tweet

As a result, Syntesio Analytics is now known as Syntesio Analyze and has been moved from ext.syntesio.net to analyze.syntesio.com

All external connections and URLs will be automatically redirected so no service interruptions will occur as a result of this change.

All you have to do to compete is to subscribe to our tinteract newsletter and tweet that you have entered the contest.

See http://tinteract.com for more information and to enter the contest!

Update: Competition closed, the winner is Scott Riemann.

Update 2: Tinteract has been renamed to Syntesio Tweet

Historically, it has been a challenge for creators and owners of Flash-based websites to make URLs to act the way the users expect when navigating the site. This cause a problem not only for web-analytics tools, but also with common web-functionality like bookmarks and direct-links in advertising.

For example, if you create a bookmark for a specific page when viewing a flash based website, then you expect to get that specific page and not the main page of the flash-site when you use your bookmark later on.

The problem is that a flash-site use only one html-page which includes the flash-content, which in turn means that the visitor never leaves this single URL during his visit.

What about web-analytics?

This issue cause a lot of trouble when it comes to web-analytics. The need to track the activity of your visitors is equally important on a flash-based website as a ordinary website, but since the visitor only visit a single URL with flash content, ordinary web-analytics tools can’t track the activity on the flash-site.

A solution

Recently some developers have found a solution to the problem with bookmarks and direct links, which is to update the anchor of the page when navigating to various subpages in the flash-site, for example: index.html#page1, index.html#page2 etc. Since a change of anchor doesn’t generate a new request to the webserver, the page will not reload and that insures a uniform and uninterrupted visit on the flash-site. In case the page is bookmarked, the flash-site will still be able to read which anchor that’s been called and then also load the correct subpage.

The solution is not perfect

Nevertheless there are problems which anchor doesn’t solve. Since a change of anchor doesn’t generate a call to the webserver, it won’t be registered in any of the server-logs, and log-based statistic tools has no way to see how the visitors navigate on the flash-site.

The perfect solution!

However there is a perfect solution to the problem.

Today we’re introducing a Syntesio Analytics update that continuously is supervising changes of anchors on a webpage.

Syntesio Analytics together with anchors offers the same level of reporting and analytics for flash-based websites as for regular, html-based, websites. And best of all, it is available now!

8. Andreas Hassellöf, Syntesio
In Karlstad, Andreas Hassellöf and his colleagues changes the conditions of e-commerce.

The full article is available here (Swedish):
http://internetworld.idg.se/2.1006/1.95508

Little Syntesio in Karlstad has recieved a feather in the hat since the 3G carrier, Three (www.tre.se) decided to use the company’s technology for direct chat on the web.

The full article is available here (Swedish):
http://computersweden.idg.se/2.2683/1.79330